What are the check-in and check-out timings?
Check-in is from 2:00 PM, and check-out is by 12:00 PM (noon).
Can I request early check-in or late check-out?
Yes. Early check-in and late check-out are available on a chargeable basis and are subject to room availability.
What is your cancellation policy?
Guests can cancel their reservation free of charge up to 24 hours before the scheduled check-in time.
What room categories are available?
We offer Executive Double Rooms, Executive Twin Rooms, Interconnected Rooms, and Smoking Rooms.
Do all rooms have complimentary Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.
Are extra beds available?
Yes, extra beds can be provided upon request, subject to availability and applicable charges.
Can I store my luggage before check-in or after check-out?
Yes, luggage storage is available for guests, subject to availability.
What dining options are available at the hotel?
Our multi-cuisine restaurant serves a variety of Indian and international dishes throughout the day.
Do you offer room service?
Yes, room service is available for in-house guests.
Is breakfast included in the room rate?
We offer both room-only and breakfast-inclusive rates. Guests may choose the option that best suits their preference.
Is Wi-Fi complimentary?
Yes, complimentary Wi-Fi is available throughout the hotel.
Is parking available?
Yes, complimentary parking is available for hotel guests.
Do you have meeting or event facilities?
Yes, we offer meeting and event facilities suitable for business meetings, conferences, and social gatherings.
Do you provide airport transfers?
Airport transfer assistance can be arranged upon request. Please contact the hotel in advance for availability and applicable charges.
Is the front desk open 24 hours?
Yes, our front desk operates 24 hours a day to assist guests at any time.
Do you offer laundry services?
Yes, laundry services are available for guests.
How far is the hotel from the airport?
Hotel Sugar is located approximately 30 km from the airport.
What are some nearby attractions?
Popular nearby attractions include Forum Mall, Hill Palace Museum, and Chottanikkara Temple.
Is the hotel wheelchair accessible?
Yes, the hotel is wheelchair accessible.
Are pets allowed?
No, pets are not permitted on the property.
What forms of payment do you accept?
We accept cash, major credit/debit cards, and UPI payments, including Google Pay.
Do you offer special rates for long stays or group bookings?
Yes. Please contact the hotel directly for special long-stay or group booking rates.
Is the hotel suitable for business travellers and families?
Absolutely. Hotel Sugar is well suited for both business travellers and families, offering comfortable accommodation and convenient facilities for all types of guests.
NH Bypass, Near INTUC Junction,
Nettoor, Maradu, Cochin – 682040, Kerala, India.
